Appointment Instructions

What to Expect When You Arrive for Your Appointment

***Please fill out all New Patient forms prior to your appointment***

We are excited to see you when you arrive at our SmileTown dental office in Waterloo, Cambridge or Guelph! The following are some tips to help you know what to expect once you arrive at our office:

  • A parent or legal guardian must be present at this appointment. 
  • Please arrive on time for your appointment.
  • Please let the administrative team know your name, your child’s name, appointment time upon arrival at your scheduled location:
    • 5 Meadowcreek Lane, Cambridge
      Text Us –519-749-9981
    • 545 Parkside Drive, Waterloo
      Text Us – 226-566-9850
    • 230 Silvercreek Parkway North, Guelph
      Text Us – 519-822-2273(CARE)
cambridge smiletown room

We are excited to see you for their first time here at SmileTown!

***Please fill out all New Patient forms prior to your appointment.***

  • Please arrive on time for your appointment, and come to the front door and follow the instructions.
  • You will be asked to confirm that you had the ability to ask questions regarding dental treatment and sedation.

Payment is required on the day of the visit. We can submit your insurance claim electronically on your behalf. A parent must be present at this appointment.

  • 5 Meadowcreek Lane, Cambridge
    Text Us – 519-749-9981
  • 545 Parkside Drive, Waterloo
    Text Us – 226-566-9850
  • 230 Silvercreek Parkway North, Guelph
    Text Us – 519-822-2273(CARE)

We are looking forward to seeing you for your dental appointment.

  • You will be asked a standard series of screening questions regarding the covid-19 pandemic in the vestibule.
  • The assistant will assess your child for the sedation appointment (if applicable)
  • You will be asked to confirm that you had the ability to ask questions regarding dental treatment and sedation.

This time has been set aside especially for you. Please contact our office as soon as possible if you need to reschedule as there may be a charge for missed appointments, and cancellations with less than 24 hours notice.

  • 5 Meadowcreek Lane, Cambridge
    Text Us – 519-749-9981
  • 545 Parkside Drive, Waterloo
    Text Us – 226-566-9850
  • 230 Silvercreek Parkway North, Guelph
    Text Us – 519-822-2273(CARE)

We are looking forward to seeing your child for their dental appointment.

  • You will be contacted to enter the facility when we are ready for you;
  • You will be asked a standard series of screening questions regarding the covid-19 pandemic in the vestibule.
  • You will be asked to confirm that you had the ability to ask questions regarding dental treatment and sedation.

This time has been set aside especially for your child. Please contact our office as soon as possible if you need to reschedule as there may be a charge for missed appointments, and cancellations with less than 24 hours notice.

  • 5 Meadowcreek Lane, Cambridge
    Text Us – 519-749-9981
  • 545 Parkside Drive, Waterloo
    Text Us – 226-566-9850
  • 230 Silvercreek Parkway North, Guelph
    Text Us – 519-822-2273

We are looking forward to seeing your child for their dental consultation appointment.

***Please fill out all New Patient forms prior to your appointment.***

*One Parent must be present at appointment
* Consultations take about 30-45 min

  • You will be asked a standard series of screening questions regarding the covid-19 pandemic in the vestibule.
  • The assistant will assess your child for the sedation appointment (if applicable)
  • You will be asked to confirm that you had the ability to ask questions regarding dental treatment and sedation.
  • We ask that all parents/caregivers watch our videos on sedation prior to this appointment, these videos are available on our types of Sedation and Anaesthesia web page.
  • * Please bring insurance information so we can send the claim electronically on your behalf.

*Payment is to be made in full on day of appointment by Visa/Mastercard, Debit or Cash

This time has been set aside especially for your child. Please contact our office as soon as possible if you need to reschedule:

  • 5 Meadowcreek Lane, Cambridge
    Text Us – 519-749-9981
  • 545 Parkside Drive, Waterloo
    Text Us – 226-566-9850
  • 230 Silvercreek Parkway North, Guelph
    Text Us – 519-822-2273(CARE)

We are looking forward to seeing your child for their dental consult appointment.

***Please fill out all New Patient forms prior to your appointment.***

* One Parent must be present at appointment

  • You will be asked a standard series of screening questions regarding the covid-19 pandemic in the vestibule.
  • The assistant will assess your child for the sedation appointment (if applicable)
  • You will be asked to confirm that you had the ability to ask questions regarding dental treatment and sedation.
  • We ask that all parents/caregivers watch our videos on sedation prior to this appointment, these videos are available on our types of Sedation and Anaesthesia web page.
  • This time has been set aside especially for your child. Please contact our office as soon as possible if you need to reschedule:

Patient must bring current Healthy Smiles Ontario issued card on appointment day. NO EXCEPTIONS.
Patient will not be seen without it.

  • 5 Meadowcreek Lane, Cambridge
    Text Us – 519-749-9981
  • 545 Parkside Drive, Waterloo
    Text Us – 226-566-9850
  • 230 Silvercreek Parkway North, Guelph
    Text Us – 519-822-2273(CARE)

We are looking forward to seeing you for your dental appointment under sedation.

*Child must be healthy on day of treatment

Any cough, cold, runny nose or flu like symptoms in the last 4 weeks must be reported to the office three days prior to treatment.

*Do Not let your child eat or drink anything after midnight the night before the appointment.

  • You will be contacted to enter the facility when we are ready for you;
  • The assistant will assess your child for the sedation appointment (if applicable)
  • You will be asked to confirm that you had the ability to ask questions regarding dental treatment and sedation.
  • There should be two parents/adults present to take child home after sedation appointments.
  • Patients must be taken home in a vehicle and not on public transportation.
  • *Payment is to be made in full on treatment day by Visa/MC, Debit or Cash

All appointments left unconfirmed will be cancelled.

If the above instructions are not followed or you miss your appointment a $250 fee will be applied to your account.

This time has been set aside especially for your child. Please contact our office as soon as possible if you need to reschedule:

Cambridge – 519-749-9981 Ext 1
Waterloo – 519-749-9981 Ext 2
Guelph – 519-822-2273(CARE)

We are looking forward to seeing your child for their dental appointment.

*Child must be healthy on day of treatment

Any cough, cold, runny nose or flu like symptoms in the last 4 weeks must be reported to the office in the days prior to treatment.

*Do Not let your child eat or drink anything after midnight the night before the appointment.

  • You will be asked a standard series of screening questions regarding the covid-19 pandemic in the vestibule.
  • You will be asked to confirm that you had the ability to ask questions regarding dental treatment and sedation.

*Payment is to be made in full on day of appointment by Visa/Mastercard, Debit or Cash.

All appointments left unconfirmed will be cancelled.

If the above instructions are not followed or you miss your appointment a $250 fee will be applied to your account.

All patients and parent/guardians must have a mask on at all times in all of our clinics.

This time has been set aside especially for your child. Please contact our office as soon as possible if you need to reschedule.

  • 5 Meadowcreek Lane, Cambridge
    Text Us – 519-749-9981
  • 545 Parkside Drive, Waterloo
    Text Us – 226-566-9850
  • 230 Silvercreek Parkway North, Guelph
    Text Us – 519-822-2273
We are looking forward to seeing your child for their dental appointment. *Child must be healthy on day of treatment Any cough, cold, runny nose or flu like symptoms in the last 4 weeks must be reported to the office in the days prior to treatment. *Do Not let your child eat or drink anything after midnight the night before the appointment.
  • Please arrive on time for your appointment, and STAY IN YOUR VEHICLE.
  • Please text the administrative team your name, your child’s name, appointment time;
  • You will be contacted to enter the facility when we are ready for you;
  • You will be asked a standard series of screening questions regarding the covid-19 pandemic in the vestibule.
  • The assistant will take your temperature and your child’s temperature.
  • You will be asked to confirm that you had the ability to ask questions regarding dental treatment and sedation.
*Payment is to be made in full on day of appointment by Visa/Mastercard, Debit or Cash. All appointments left unconfirmed will be cancelled. If the above instructions are not followed or you miss your appointment a $250 fee will be applied to your account. All patients and parent/guardians must have a mask on at all times in all of our clinics. This time has been set aside especially for your child. Please contact our office as soon as possible if you need to reschedule.
  • 5 Meadowcreek Lane, Cambridge Text Us – 519-749-9981
  • 545 Parkside Drive, Waterloo Text Us – 226-566-9850
  • 230 Silvercreek Parkway North, Guelph Text Us – 519-822-2273

We are looking forward to seeing your child for their dental appointment.

*Child must be healthy on day of treatment

Any cough, cold, runny nose or flu like symptoms in the last 4 weeks must be reported to the office three days prior to treatment.

*Do Not let your child eat or drink anything after midnight the night before the appointment. If the child has something to eat or drink after midnight and we cannot proceed with the appointment, there will be a $250.00 charge.

  • Please text the administrative team your name, your child’s name, appointment time;
  • You will be asked a standard series of screening questions regarding the covid-19 pandemic in the vestibule.
  • You will be asked to confirm that you had the ability to ask questions regarding dental treatment and sedation.

*Payment is to be made in full on day of appointment by Visa/Mastercard, Debit or Cash.

All appointments left unconfirmed will be cancelled.

This time has been set aside especially for your child. Please contact our office as soon as possible if you need to reschedule or if anyone in the household develops symptoms of COVID-19.

  • 5 Meadowcreek Lane, Cambridge
    Text Us – 519-749-9981
  • 545 Parkside Drive, Waterloo
    Text Us – 226-566-9850
  • 230 Silvercreek Parkway North, Guelph
    Text Us – 519-822-2273

We are looking forward to seeing your child for their dental appointment.

*Child must be healthy on day of treatment

Any cough, cold, runny nose or flu like symptoms in the last 4 weeks must be reported to the office in the days prior to treatment.

*No eating or drinking 3 hours prior to treatment appointment including water.

  • You will be asked a standard series of screening questions regarding the covid-19 pandemic in the vestibule.
  • You will be asked to confirm that you had the ability to ask questions regarding dental treatment and sedation.

*Payment is to be made in full on day of appointment by Visa/Mastercard, Debit or Cash.

All appointments left unconfirmed will be cancelled.

This time has been set aside especially for your child. Please contact our office as soon as possible if you need to reschedule or if anyone in the household develops symptoms of COVID-19.

  • 5 Meadowcreek Lane, Cambridge
    Text Us – 519-749-9981
  • 545 Parkside Drive, Waterloo
    Text Us – 226-566-9850
  • 230 Silvercreek Parkway North, Guelph
    Text Us – 519-822-2273

We are looking forward to seeing your child for their dental appointment.

Any cough, cold, runny nose or flu like symptoms in the last 4 weeks must be reported to the office three days prior to treatment. 

DO NOT let your child eat or drink anything after midnight the night before the appointment. If the child has something to eat or drink after midnight and we cannot proceed with the appointment, there will be a $250.00 charge. 

Please read the other requirements below.

      1. Empty stomach: your child must come to our office FASTED (nothing to eat from midnight the night before)
      2. Not sick: Your child must be HEALTHY (no cough, cold, fever, or flu symptoms). 
      3. There should be two parents/adults present to take the child home after sedation appointments
      4. Please have the child wear a t-shirt and loose pants. Please bring a spare set of clothing.
      5. Patients must be taken home in a vehicle and not on public transportation.

Payment is to be made in FULL on the day of the appointment by Visa/Mastercard, Debit or Cash.

All appointments left unconfirmed will be cancelled. 

This time has been set aside especially for your child. Please contact our office as soon as possible if you need to reschedule or if anyone in the household develops symptoms of COVID-19.

  • 5 Meadowcreek Lane, Cambridge
    Text Us – 519-749-9981
  • 545 Parkside Drive, Waterloo
    Text Us – 226-566-9850
  • 230 Silvercreek Parkway North, Guelph
    Text Us – 519-822-2273